United Airlines Just Made A Ridiculous Promise To Customers Can You Believe It
(A screenshot from a United ad.) The promise, so it goes, is that once you buy this thing you’ll feel so uncontrollably good all over. The problem for airlines, especially over the last couple of years, is that every promise they’ve made has been entirely unbelievable. Promises such as the expected arrival time of your flight. Or the expected departure time. Or even the promise that your plane will actually take off....