The iPhone X featured game-changing features like its 5.8-inch “edge-to-edge” OLED display with Super Retina resolution, the absence of the Home button, a 3D depth-scanning facial recognition feature called Face ID and wireless charging. It may have been discontinued and replaced by the newer iPhone XS and XR models, but the iPhone X is a major milestone in Apple’s history. But like any other piece of technology, the iPhone X is still susceptible to flaws and failures, more so now that the existing handsets are now a year old. In fact, Apple has recently admitted that some iPhone X units have serious hardware issues. Read on and I’ll see if you are affected. You may be eligible for a replacement unit.
iPhone X display issues
Apple is warning its customers that their fancy $1,000 iPhone X smartphones may be having major issues with their touchscreen OLED displays. Based on an official post on its website, Apple said that it has “determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module.” This means that due to a faulty internal part, the iPhone X’s touchscreen may act strangely or could even fail completely. For example, your iPhone X’s whole display (or portions of its display) may fail to respond to touch inputs. In other instances, your iPhone X display may also suffer from “phantom touches” even when it’s idle and react as if it was touched. You can just imagine how frustrating this can be. Apps opening on their own, constant typos, inadvertent taps and worse yet, your display failing when you need it the most. The consequences can be serious.
Apple will repair your defective iPhone for free
If you’re experiencing these issues with your iPhone X’s touchscreen display, Apple confirmed that it will replace the faulty part on eligible devices for free. The keyword here is “eligible” since there are restrictions on what iPhone X units can be serviced. Any issue that prevents the repair from being completed has to be resolved before the defective part can be replaced. This means your iPhone X’s screen must be neither cracked nor dinged and the phone itself has to turn on. If you have any other issues aside from the touchscreen, there may be additional costs involved. Additionally, if you bought your iPhone X abroad, you may not be eligible for free local repair since Apple may restrict the service to the original country and region of purchase. If you already replaced your iPhone X’s display earlier due to this issue, you can also contact Apple for a refund. Keep in mind that although this display repair program doesn’t extend the one-year standard warranty of your iPhone X, it covers all iPhone X units for 3 years after their first retail sale. However, Apple did not provide a serial number tool to check for an iPhone X’s eligibility. This suggests that all iPhone X units, regardless of manufacture date, are eligible as long as they’re exhibiting display issues. Click here to read Apple’s official statement.
MacBook Pros are having problems, too
It’s not just the iPhone X that’s having problems. Apple also confirmed that “a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non-Touch Bar) units have an issue that may result in data loss and failure of the drive.” If you bought your MacBook Pro between June 2017 and June 2018, you are eligible for this repair program. If you have this unit, it’s important that you take your MacBook Pro for repair as soon as possible or you could lose your files and documents. To check if your 13-inch MacBook Pro is affected, you can enter your laptop’s serial number on this link.
How to view your MacBook’s serial number
Here’s how to view your MacBook Pro’s serial number:
Click the Apple logo on the left side of the menu bar.Select “About This Mac.”Your Mac’s serial number will be listed on the bottom of the specs list.
Apple’s service options
If your iPhone X or MacBook Pro is eligible for replacement, you have these three options to have it serviced.
Locate an Apple Authorized Service Provider.Make an appointment at an Apple Retail Store.Contact Apple Support to arrange a mail-in service.
As usual, it is recommended that you back up your gadget before sending it over. Wiping it completely is also a good idea. Note: For all your backup needs we recommend our sponsor IDrive. IDrive lets you back up all of your devices, whether you have a Mac, PC, Android, iPad or iPhone. And, you can conveniently manage your backups through a single online account. Go to IDrive.com and use promo code Kim to receive an exclusive offer.
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